I have always felt nervous when visiting solicitors, although my previous solicitor was a charming man. But when I was first met by Gina on coming to my first visit with your firm I was made very welcome and put at ease, then meeting Sarah Ingles I am extremely happy about the whole association.
I would like to thank you for acting on our behalf in the selling of the house. Selling a house could be a stressful time but your professional way of dealing with ours has meant that we were kept informed and reassured throughout. It’s obvious to me that so much was going on behind the scenes that I didn’t need to know of but I knew it was going on. At all times you and Tina were extremely prompt in replying to my emails when I had a question or needed an explanation. Thank you so much for looking after our interests and making it a smooth and efficient process.
Thomson & Bancks solicitors were recommended to me by a local estate agent. I was particularly impressed by their diligence, quality of legal advice and general professionalism throughout my purchase, even when I placed extra burdens on the firm! The quality and forms of communication cannot be faulted. The process of purchasing a property is very stressful, but Thomson & Bancks made it a pleasurable experience.
Our sale and purchase was not the easiest and at times traumatic, but Sylvia and her team were excellent and sympathetic at all times. Sylvia on more than one occasion went above and beyond her remit for which we were extremely grateful. It is we feel important to use local expertise when buying and selling and our experience with Thomson & Bancks LLP was second to none.
Thank you for the work you have done for our Lasting Powers of Attorney. Everything has been done just as we have wanted. It has been a great pleasure to meet with you and organise this documentation. It is a great comfort to know that these documents are now in order and ready for use if needs be. My wife and I are most grateful for your attentive care during the time you have been preparing the paperwork. Very many thanks for your advice and work.
Can I just say, you have been amazing! What you have done for Charlotte and the communication throughout has just been fantastic. Your assistant who came to the court with us was lovely. Charlotte felt so relaxed sitting next to her and she was really confident. I honestly can’t thank you enough. You will be highly recommended to friends and family.
I have recently been a client of Stephen Cook and would like to say that I found the service I received to be extremely professional and personal. From the onset to the final settlement I was treated with the utmost respect and courteousness and was kept fully informed of the progress and possible options open to me regarding my claim. The attention to detail was exceptional at all times, thank you.
After a slow and sometimes condescending service from a solicitor, I was introduced to Chrys Wall. She was very welcoming and immediately took all the worry, questions and concerned emotions from my shoulders. She was ‘always there’ and gave a professional, caring service, explaining everything in an understanding manner. Cannot praise her or her service enough.
I cannot express or put into words how, on our first meeting, you suddenly took all the pressure and worry from my shoulders, giving me absolute belief that you were working in my best interests with diplomacy, integrity and compassion (and some smiles). Anyone having you on their side will be winning in more ways than one.
Mr & Mrs B
Stephen Cook handled my personal injury claim against my employer. His manner is both professional and empathetic. He fought very hard for my interests and final outcome, sometimes against very difficult odds. At all times I was kept “in the loop” by telephone, email or letter. He always had time for me and explained things clearly. I am so glad that I used Thomson & Bancks and cannot recommend them enough.